Our commitment is to ensure your satisfaction with every purchase. Here's our updated return and refund policy:
You have a 30-day return window from the date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Additionally, please provide the receipt or proof of purchase.
To start a return, kindly contact us at sales@anuswitch.com.
Upon acceptance of your return request, we'll provide a return shipping label and detailed instructions on where and how to send your package. Please note that items sent back without prior approval will not be accepted.
Inspect your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately to address the issue.
Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Feel free to reach out if you have questions about a specific item.
Please note that sale items and gift cards are non-refundable.
For a faster resolution, return the item you have, and once the return is accepted, make a separate purchase for the desired item.
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be in the same condition as when received, including tags and original packaging, and accompanied by the receipt or proof of purchase.
We will notify you upon receiving and inspecting your return, informing you of the refund approval. If approved, you'll be automatically refunded via your original payment method within 2 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 5 business days have passed since we approved your return, please contact us at sales@anuswitch.com.
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